FREE WiFi for everyone a lesson to be learnt by Hotels Worldwide | New York, United States | More and more hotels across the world are becoming more savvy and proficient in the use of Social Media and Social Applications. The big question that always raises to this still brand new technology, which many pretend to master, but only a few truly understand, is how to measure the ROI – return on investment. As I travel the world, staying at all types of hotels, I have had multiple experiences with the internet service, which most of the time can be very annoying, where hotels yet don’t understand that internet is one of the top features guests will take into consideration, at the moment of booking their stay. The worst examples during last year travels, were hotels in London, UK and Jaipur, India, where I was shocked with my bill upon check out with charges over USD 40 x day for a lousy crappy connection that would take me over 10 minutes to upload a single photo. On top of that, most hotels do not offer the Multi Device Connection platforms, and travelers like me, we need to at least to connect three devices, such as Laptop, iPhone and iPad, meaning three times the charges. The recently open cutting edge and modern Yotel in New York City, has grasped this concept and finally proved that what I have been telling hotels for the last two years, was indeed a great idea, first and for most to please customers, and second, to self promote their properties and services making use of the different techniques on online advertising and viral effects. Continue reading FREE WiFi for everyone a lesson to be learnt by Hotels Worldwide
Lady Gaga follows CarlosMeliaBlog on Twitter | OMG!!! I cannot believe it everyone….. Lady Gaga is now following CarlosMeliaBlog on Twitter HOW COOL IS THAT !!!!!! Well not her directly by the BTWF – Born This Way Foundation is. This is crazy… I am a little monster now. I was definitely Born This Way and I love it. CM
Twitter Suggests to follow CarlosMeliaBlog | Twitter | Official word by Twitter via @twittersuggest recommending and suggesting Twitter members to follow CarlosMeliaBlog.com and CarlosMelia. Thank You Twitter, proud to be featured as a relevant source of information as and Independent Travel Blogger. CM
Les Clefs d’Or USA Gala Diner Boston | Boston, United States | Another great Gala Diner surrounded by the ELITE of Hotel Concierges in the World. This time the USA division of this prestigious international organization. The Gala Diner took place at the Seaport World Trade Center of Boston. For those of you that are trying to figure out my involvement with Les Clefs d’Or organization, I am the person responsible for their Social Marketing, Blog, Facebook, Twitter etc. worldwide. Les Clefs d’Or is one of the many clients I work with internationally on my Tourism/Hospitality Marketing Consultant role, that compliments my long proven career as an International Travel Expert and Blogger. Continue reading Les Clefs d’Or USA Gala Diner Boston
The Next Generation Travel Agent for the New World | by Tnooz | A colleague of mine shared this piece with me today, and I felt so identify with this that I thought I should share it with all of you. Shame that the only part it does not apply to me anymore is the age factor of 20 years old, long long along passed ha ha ha .
The new travel agent is slightly different from the travel agent you know and love and have hired in the past. For the most part you have not yet lived through the ups and downs of the travel trade with this next-generation travel agent and to create a relationship that works you will have to learn their ways. The NGTA (Next Generation Travel Agent) will be a 20 – something new kid on the block and they may be someone who does business in a way you do not understand. You will need to be trained in virtual staff management and coaching because the NGTA travel agent is mobile and can think, tell, and sell as they travel about town or travel the world. The NGTA will not settle for less than an income of at least 100k per year. The NGTA will be super savvy when it comes to using technology, will be wired into everything, maintain a mobile office, a virtual presence and a business format that uses the cloud for all accounting, filing, and general backroom systems.
The NGTA will be able to book anything to anywhere from anywhere. They will communicate with their clients who share the same techno travel lifestyle through all forms of social media. They will sell visually via their own phone app.
They will offer their personal ring tone to their clients who will know, when they hear that sound, that itʼs time to travel. The NGTA will know which hotels offer large screen TVʼs, high speed everything, laptops, iPads and the comforts that next-gen travelers want and need.
The NGTA will engage clients with barcode marketing schemes.They will upload their travel videos to keep their clients visually connected and informed via their branded personal channel on sites such as YouTube.
The NGTA will talk on camera to describe what they are looking at right now and invite clients to fly-in for the week to share the experience. Back home they will meet in a coffee shop or anywhere with a white wall and, with a palm sized projector, show their recent travels to a small group of clients. They will connect to ViVu via Skype and talk to 100 clients via live video feed from their ocean view room using uStream. Clients can get the latest newsfeeds, blogs, newsletters with one click.
The NGTA will build business through Facebook, Tweeted and re-Tweeted referrals. They are Linkedin to corporate accounts, frequent travelers and high end vacationers. They understand the value of viral and always create the book-now buzz that their clients are happy to forward.
Why? Because the NGTA is exciting! They read quality online magazines and continue their education gaining trade and specialty certifications and designations. They support various trade associations and are a stickler for human rights, staying green and protecting the planet – their main source of revenue.
THIS IS THE NEXT GENERATION TRAVEL AGENT —Your next hire! Your next partner. Your next assistant. Your next home based/mobile agent. Your next New Business Generator. Source: Tnooz
Les Clefs d’Or Canada feature Carlos Melia | Toronto, Canada | On the last issue of Les Clefs d’Or Newsletter Canada, I – Carlos Melia, was featured as the person who is assisting, this traditional and well renown organization which gathers the ELITE of Concierges worldwide, to transition to new and future technologies, means of communication and networking. Facebook, Twitter and Blog for Les Clefs d’Or International.
…” Virginia Casale also met with Carlos Melia to discuss our new Les Clefs d’Or Blog, Facebook, Twitter and future aspects of our networking and communications…” by Les Clefs d’Or Canada.
Aside from being a Travel Agent, I do Tourism Marketing Consultancy and Social Marketing for multiple companies and organizations. If you are a Hotel, Destination, or other Travel related business looking to have your services promoted and exposed, do not hesitate to Contact Me at any time. CM
I survived my presentation at Worldview Travel Symposium | Costa Mesa, California, United States | ha ha ha …. just a little Humor, for a great symposium surrounded by some of the most experienced travel agents in the United States. As an Independent/Affiliate Travel Agent at Pisa Brothers Travel Services, a Worldview Travel company and member of Virtouso, I was invited to participate of this Elite group of travel agents to share my experiences on Social Media and how to develop successful Travel Blogs, based on my own experience with carlosmeliablog.com.
Worldview Travel, with headquarters in Santa Ana, California, and 11 other offices within the United States, was founded by Ricci Zukerman, five-time recipient of Condé Nast Traveler’s Travel Specialist Award, Worldview Travel comprises leisure, corporate and specialty travel divisions and is a recognized leader in our industry.
It was a very interesting experience for me to do this presentation for a group of over 200 hundred Travel Agents with an average age range of 65 years old. Old school experienced high-end oriented travel agents from all over the United States, willing to learn about new marketing tools. Their mixed reactions to what they call the new ” X-Generation ” and the fear to change and technology was the most challenging point during my speech, use to share my experiences with my own age range, where Facebook / Twitter / Flickr / YouTube / GoogleBuzz / RSS are common words. But in the end the controversy raised interest into my subject and the outcome was that they know the this has to be embraced and they are open to learn and try new tools, gadgets and technology.
To make it even MORE controversial and interesting, I came out with this slogan for the end of my presentation …” My native language is GAY, but I am fluent in STRAIGHT so everyone is welcome and I mean everyone…”. The crowd loved it, and went into a big round of applauses. In the end my message came across, and I made myself available to all of them to assist them and share my expertise into Gay Travel and Social Media.
At the same time, it was a pleasure and honor for me to share the stage with Becky Powel – Managing Director Member Sales and Services North America of Virtuoso. For those not familiar with Virtuoso, Virtuoso® is a network of the world’s finest travel agencies with knowledgeable advisors who draw upon first-hand experience to craft the perfect vacation for you. Virtuoso affiliated travel advisors have global connections with the best hotels, cruise lines, airlines and tour companies. For you, this means access to exclusive travel offers that you can’t get on your own, along with your best value for the money. That’s the Virtuoso difference. The exciting news is that after my presentation, I was personally approached by Becky and being invited to become share my Posts and Travel Experiences from now on at the Virtuoso BLOG, being this a turning point becoming from what I know the first openly gay Travel Contributor for Virtuoso. A high recognition on my work and experience.
(*) You may download my presentation at this link Travel Social Marketing and Blogging by Carlos Melia.
After a long day, we all gather for Cocktails and the Farewell Diner at the Hilton Hotel in Costa Mesa. (picture above the team of Pisa Brothers Travel). An after that, off to a relaxing time with my office colleagues Fe and Mayla at the Outdoors Jacuzzi of the hotel, to enjoy the wonderful weather of California away for a few days from the freezing temperatures of New York City.