SLS Beverly Hills Entitlement & Discrimination

SLS Beverly Hills Entitlement & Discrimination by www.carlosmeliablog.com SLS Beverly Hills Entitlement & Discrimination  |  Los Angeles, United States  |  Luxury and Experience, such big words and so often misused right ? I am sure most of you will relate to this story. Sometimes things do not go as planned, and sometimes (so called) luxury hotels, do not perform as they should or we would expect. From last Wednesday night till today, Monday, we stayed at the SLS Beverly Hills, which in the beginning promised to be a fabulous experience, and in the end fell short on every single aspect you could imagine and beyond. Beautiful comfortable Signature Suite indeed, but unfortunately nowadays this is not sufficient to guarantee a decent stay, according to the standards SLS Hotels nor The Luxury Collection portrait worldwide. How may I describe how we, and when I say we I mean myself among other six guests in our group, felt during our entire stay… I would most accurately use Entitlement, Attitude, Lack of Service, Party Crowd and the worst unfortunate incident to top our disappointment and anger, after being discriminated by one of their employees, who felt by us being a Gay Couple staying in the same rooms, was not up-to his standards, although SLS Hotels, prides itself from being a fully Gay Friendly property. This post is not intended to question or damage the public image of SLS Hotels, just a true report on our latest stay with them from ( July 24 – 29, 2013).Our Signature Suite was lovely, perhaps not the style I particularly like, but no complains over this matter other than that I was not 100% keen on the bathroom concept, the sliding doors and the lightning concept. But trust me, this was nothing compared to what we have in line, to put up through, during the rest of our stay. Philippe Starck-designed guest rooms and suites are at once ultra-modern and classically elegant – just what you’d expect from Beverly Hills. If you like him or not, then that is another question.

SLS Beverly Hills Entitlement & Discrimination by www.carlosmeliablog.comThe following is what SLS Hotels state on their website, perhaps SLS Beverly Hills is the exception to the rule, and I mean this, not in the most positive way …” The brainchild of Sam Nazarian, SLS Hotels has created a new paradigm in the luxury hotel experience that speaks to a global, sophisticated audience. Taking service and luxury standards from traditional 5-star hotels and injecting elements of creativity and community, SLS delivers a guest experience that seamlessly delivers service, style and fun….”  

SLS Beverly Hills Entitlement & Discrimination by www.carlosmeliablog.comI do not want to spend much time on this review, since negativity is not my thing, but I do want to share the email I sent to the Sales and Public Relations Management, expressing our discontentment and anger, after being openly discriminated by one of their Food & Beverages employees, when he walked into our suite to deliver Breakfast and found out that we were two men (aka. a Gay Couple) staying in the room. His face change the minute he saw me on my computer, after my boyfriend opened the door, he made a face of full dissaproval, and literally left the wheeled-table and without even taking the metal lids off the plates, tried to get out of the room after collecting abruptly the check. Situation to which we had to ask him to, quote in quote ” Get Out of our Room “.

 

Here is the full body of my email sent to the management. I will keep their reply private, but I can tell it was one of those classic copy/paste corporate replies, that did not solve anything other than having employees running after the two of us, apologizing for what had happened. But even that did not last too long either, since the following day we went back to reality to suffer the same situation of entitlement, attitude and lack of service.

 

If you ask me, SLS Beverly Hills is far from being a Luxury Hotel, other than their pompous zip code. I would better describe the property as a Party Hotel with low customer service standards conducted by their aspiring entitled staff, where the focus is more oriented to those in-house guests and outsiders willing to visit and be part of the cool party crowd of LAX. far from ” a global, sophisticated audience”. Well fortunately or unfortunately, that is not who we are AT ALL… I mean celebrities, fashion, luxury…. not trying to be snobbish at all, but we live surrounded by this almost every day of our life, so when Checking IN at a hotel we expect merely and plain service, experience, customer service, respect and class. None of those were offered nor delivered to us. I want to make VERY CLEAR that both my partner and I, are low profile and never play the card of being anything else other than a guest, and for that, although having the benefit to access to pompous VIP treatments, we get to see and experience first hand, how a regular guest experience unfolds. Nothing personal to any of the employees of this company, other than this caveman that decided to openly discriminate us, but after a week of being at this hotel, both of us, same as our entire group, were BEYOND excited to Check OUT and leave… I am the type of person, and you can see this by reading my blog, that I love to spend time in hotels, but this time I was SOOOO DONE. !!! CM @ Carlos Melia Recommends

 

Dear Emily and Jeanie
Good Morning. !!
I am sorry to say that our stay has been one of the worst I have ever had around the world, and trust me we travel extensively. Beautiful room indeed, but the level of entitlement and attitude of your employees is beyond annoying and uncomfortable. This was the comment of all those in our group. To top this experience, this morning when we order breakfast in our room, we have to experience funny looks and lack of service when one of your servers, realized that a Gay couple was staying in the room. Very avant-garde in sync with the concept SLS Hotels stand for correct ?
Problems when ordering our car to the Valet Parking, long ridiculous waits for breakfast, lack of service, going to the pool to relax and having to beg for a chair to seat. RIDICULOUS.
Sorry I come back to both of you this way, but the whole experience has been beyond uncomfortable, unpleasant and disrespectful, to end it up with issues with us being gay.
I just though you both should know.
Thank you
Carlos

 

(*) Follow me around the world curating the best on Luxury Travel and Lifestyle by subscribing to my Facebook Page Carlos Melia Recommends, liking my Facebook Page, following me on Twitter, InstagramYouTube and/or pining me on Pinterest. Also check out my new page Carlos Melia Recommends.

Hotel Check IN at Four Seasons Punta Mita

Hotel Check IN at Four Seasons Punta Mita  |  Riviera Nayarit, Mexico  |  So yesterday after five hours flight from New York City with connection in Dallas, I arrived to Puerto Vallarta in the state of Jalisco, to later be transferred by car – approx. 45 minutes – to the neighbor state of Riviera Nayarit where my hotel, the Four Seasons Punta Mita is located. I am being hosted at their Presidential Suite till next Friday 17th, allowing enough time to explore Riviera Nayarit, and to relax and unwind.


I am being hosted at the Ocean/Beach Front Presidential Suite, with direct access to Mansanillo Beach, and stunning views of the Pacific Ocean.  Suite Coral, is a stunning casita located on Manzanilla Beach, this five-bedroom Coral Suite is the ultimate in luxury, complete with a private drive, poolside cabana, spa and more. It is also configurable as a two- or three-bedroom suite. in my case it is just me staying.


Quite an unusual check in, by the local native Huichol Indians, blessing my stay, on a ceremony asking the Gods on every corner of the earth and each element to bless my stay. This is part of the project, on which Four Seasons has committed to create unique experiences worldwide for their guest, bringing the local culture of each destination to the hotel experience, making it unique.

More on my overall final experience, upon check out. Hope you are enjoying all my posts on Riviera Nayarit, Mexico. CM @ Carlos Melia Recommends
(*) To book your own travel experience, do not hesitate to contact me either by email carlos@carlosmelia.com or phone # 917.754.5515. I am an experienced Travel Agent with over 25 years of experience, member of MLGTPP, IGLTA, First in Service Travel, TZELL Travel Network.
 (*) Follow me around the world by subscribing to my Facebook Profile, liking my Facebook Page, following me on Twitter. and/or pining me on Pinterest. Also check out my new page Carlos Melia Recommends.

Hotel Check IN El Encanto Santa Barbara

Hotel Check IN El Encanto Santa Barbara  |  Santa Barbara, California  |  Just arrived and Checked IN at the iconic, recently renovated, sophisticated and very laid back and relaxing El Encanto by Orient-Express in Santa Barbara. Only 2 hours away from Los Angeles, we will be here relaxing and spoiling ourselves for the weekend, after a long week working in Los Angeles for Rubin Singer’s Special Appearances with Neiman Marcus Beverly Hills and a fun social nights out in Beverly Hills. Luxury bungalows dot the lush gardens with sweeping views of Santa Barbara’s Riviera overlooking the Pacific Ocean.Orient-Express. At our suite now, after a lovely lunch at the Terrace on a gorgeous sunny day. Time for a nap. CM @ Carlos Melia Recommends


(*) To book your own travel experience, do not hesitate to contact me either by email carlos@carlosmelia.com or phone # 917.754.5515. I am an experienced Travel Agent with over 25 years of experience, member of MLGTPP, IGLTA, First in Service Travel, TZELL Travel Network.

 

(**) Follow me around the world by subscribing to my Facebook Profile, liking my Facebook Page, following me on Twitter. and/or pining me on Pinterest. Also check out my new page Carlos Melia Recommends.

AVALON Beverly Hills by Viceroy Group

AVALON Beverly Hills by Viceroy Group  |  Los Angeles, California  |  Last night we Checked IN at the quaint and unexpected AVALON Beverly Hills by Viceroy Group Hotels. Highly recommended by a local friend and travel agent, we discovered this hidden gem, which I would define motel meets Glam-Design-Intimate chic boutique hotel.Hidden from the public eye, distinguished by its novel physical space, this Beverly Hills California hotel is set around a dramatic pool terrace with private cabanas and the chic Oliverio Restaurant – all just steps from shopping at the finest boutiques, galleries and restaurants nearby.  Inspired by the relaxed “patio lifestyle” of mid-20th Century Southern California, Avalon’s 83 Beverly Hills hotel rooms, suites and penthouse studios offer guests comfort and style in the heart of Beverly Hills.


Custom-designed and classic furnishings by Kelly Wearstler. Pampering Beverly Hills accommodations include custom furnishings and beds with sumptuous Italian designer lines and Neil George amenities. Located in the Beverly Tower, our Deluxe Room is 350 sq. ft. of retro-style décor perfectly balanced with modern touches. Rooms feature mid-century artwork and both classic and custom designed furnishings. Avalon Beverly Hills’ Classic Queen Rooms are comfortable and functional whether you’re traveling on business or to get away from it all.
The hotel has the touch by Kelly Wearstler written all over. And from what I heard this former apartments property, used to be home to Marilyn Monroe, Lucille Ball, Desi Arnaz.

We are invited for dinner tonight at Oliverio Restaurant by Executive Chef Mirko Paderno envisioned Oliverio as an Italian eatery influenced by his love for his native country’s food. Hailing from Milan Paderno’s new menus showcase what he calls “Italian food with a regional flair.” More about this later.

While traveling, it is important to stay focused on your fitness and wellness goals. At Avalon Beverly Hills, our fully-equipped wellness studio offers cardio equipment such as treadmills, elliptical machines and bikes. In addition we offer a lat machine and incline bench, as well as a variety of free weights, balance balls and body bars.
Location wise, at the crossroads of Beverly Hills’ shopping district and an intimate residential neighborhood, Avalon Hotel is also convenient to many Southern California attractions. The Sunset Strip, Santa Monica beaches, and Los Angeles International Airport are just a short drive away. We are just minutes from all of the entertainment, restaurants, shopping, and attractions in Beverly Hills and Los Angeles. Happy to have discovered this quaint property. CM @ Carlos Melia Recommends
(*) To book your own travel experience, do not hesitate to contact me either by email carlos@carlosmelia.com or phone # 917.754.5515. I am an experienced Travel Agent with over 25 years of experience, member of MLGTPP, IGLTA, First in Service Travel, TZELL Travel Network.

(**) Follow me around the world by subscribing to my Facebook Profile, liking my Facebook Page, following me on Twitter. and/or pining me on Pinterest. Also check out my new page Carlos Melia Recommends.

Hotel Check IN La Samanna by Belmond

Hotel Check IN La Samanna by Belmond  |  Baie Longue, Saint Martin  |  Long overdo, since I Checked IN three days ago, but I have been having too much fun and also the Ocean Front Villa I am being hosted by Belmond is so HUGE that I have to find the way to video tape the entire villa without getting you guys bored. Welcomed to Saint Martin island in the Caribbean. This beautiful island, shared by France and The Netherlands. La Samanna is located on the French side, over the Caribbean Sea, in between stunning Baie Longue beach and Cupecoy. I am staying for a total of 3 nights, and I must say I would just move in.  Continue reading Hotel Check IN La Samanna by Belmond

Hotel Check IN W Bangkok

Hotel Check IN W Bangkok   | Bangkok, Thailand |  Set in the pulsating heart of Bangkok, surrounded by spicy street markets, vibrant nightlife, and top shops and restaurants. Last night we Checked IN at the stunning sexy and chic W Bangkok. I was not expecting much to be honest, since the hotel just opened four month ago, but I must say the this property has just jumped to my TOP 05 favorite properties in Bangkok. W Bangkok radiates with electric energy. It is sultry inspiring debauchery on its very own Thai style. We are being hosted at the W version of the Presidential Suite, which looks taken out of a premium Gucci store. We just love the style, design, and panoramic views of Bangkok.  Continue reading Hotel Check IN W Bangkok

Hotel Check IN at W Retreat Koh Samui

Hotel Check IN at W Retreat Koh Samui  |  Koh Samui, Thailand  |  After a busy but amazing and successful stay in Bangkok, we flew this morning into Koh Samui, where we will stay for the next five days. Our first hotel stop is the sexy and hip W Retreat Koh Samui, located on a northern peninsula where Bo Phut and Mae Nam bays come together. After a brief intro to the property, we were Checked IN at our Beach front Villa.

Overlooking the glittering Gulf of Thailand, your Ocean Front Haven takes the treasures of Koh Samui and injects them with signature W style. Surrounded by a lush, manicured garden, it sits atop a huge wooden deck thoughtfully adorned with an oversized daybed, two lounge chairs and a wooden dining table for two. Plus, we also provide a beach bag stocked with W flip flops, a sun hat, water and more. Step through sliding glass doors and discover an indoor sanctuary resplendent in red, with custom sofa pillows, silk designer lamps, sideboards and wall-integrated shelves. Of course stunning floor-to-ceiling windows bathe the entire space in island sunshine. Settle into the plush sofa and enjoy the state-of-the-art entertainment, including a 46-inch Samsung LCD TV, DVD/CD player with W Library (available via Whatever/Whenever®) and Yamaha Wi-Fi sound dock. Or connect with the world using the High Speed Internet Access and cordless phone. Either way, Munchie Box snacks and Sweet Spot treats keep you energized.
Have already tried the Beach Lounge and Sweat Fitness Center and both were great. Tomorrow full morning taking Spa treatment at AWAY Spa. So more to come soon. Now off to get ready for Rubin Singer’s VIP Fashion Weekend. CM @ Carlos Melia Recommends

(*) To book your own travel experience, do not hesitate to contact me either by email carlos@carlosmelia.com or phone # 917.754.5515. I am an experienced Travel Agent with over 25 years of experience, member of MLGTPP, IGLTA, First in Service Travel, TZELL Travel Network.

 

(**) Follow me around the world by subscribing to my Facebook Profile, liking my Facebook Page, following me on Twitter. and/or pining me on Pinterest. Also check out my new page Carlos Melia Recommends.

Hotel Check IN at The OKURA Prestige Bangkok

Hotel Check IN at OKURA Prestige Bangkok  | Bangkok, Thailand  |  So we keep on the move testing new hotel during our stay in Bangkok. This time I am a guest within my own reality, since this new hotel came to me through my partner Rubin Singer. He is being hosted at the stunning The OKURA Prestige Bangkok, for the Fashion Show he will be doing along with L’Officiel Magazine Thailand. So for the first time, I get to enjoy a hotel as a true guest, and wow this property is indeed to be enjoyed.  Continue reading Hotel Check IN at The OKURA Prestige Bangkok

Hotel Check IN at The Siam

Hotel Check IN at The Siam  | Bangkok, Thailand  |  Last night upon arrival back in Bangkok from the Golden Triangle, we Checked IN at the exclusive The Siam Hotel. Many have questioned this hotel over the last few month since opening, due to its remote location compared to other luxury hotel options in Bangkok. Well my full position on this and more to come soon upon check out.  Continue reading Hotel Check IN at The Siam

Hotel Check IN at Hotel del Casco San Isidro

Hotel Check IN at Hotel del Casco San Isidro  |  Buenos Aires, Argentina  |  I have just Checked IN at yet, another fabulous small boutique property in Argentina, this time approximately 40 minutes away from the city of Buenos Aires, in the district of San Isidro. After a long stressing week, I decided to get away from Buenos Aires and review a few alternative, off the beaten track , options in full relax, combining tradition and culture in direct contact with nature and sophistication.

My weekend begins at Hotel del Casco in San Isidro, video of my Suite above and will continue tomorrow at La Becasina Delta Lodge to end on my last night at Estancia La Bamba de Areco. Time to unwind, enjoy some great wines, local cuisine and some horseback ridding. Back in Buenos Aires on Monday afternoon.
Hotel del Casco, was built in 1892 as a private residence. A splendid neoclassical “palazzo” that has been carefully restored and is listed as part of the city’s historic heritage. It charm and sophistication, is matched with impeccable service. Service is, as you were on your own chateaux.
20 Deluxe Rooms equipped with luxury amenities, combining traditional elements, with classic and functional decoration. Overall you will enjoy a calm, sophisticated and relaxed atmosphere. I am being hosted at a gorgeous and spacious Suite.
I enjoyed a lovely two steps dinner along with Torrontes wine under the full moon overlooking the Cathedral of San Isidro. R-E-L-A-X-I-N-G !!! at Restaurant La Cascada.
Located in San Isidro’s old quater, right across the road from the Cathedral and very close to the river “Rio de la Plata”. A preferential spot and tranquil gardens and parks. CM @ Carlos Melia Recommends


(*) To book this property, do not hesitate to contact me either by email carlos@carlosmelia.com or phone # 917.754.5515. I am an experienced Travel Agent with over 25 years of experience, member of IGLTA, First in Service Travel, TZELL Travel Network.
(**) Follow me around the world by subscribing to my Facebook Profile, liking my Facebook Page, following me on Twitter. and/or pining me on Pinterest. Also check out my new page Carlos Melia Recommends.