DELTA Airlines Experience JFK/ROM-LHR/JFK | Airlines | For my recent trip to Europe, I flew Business Class DELTA Airlines from New York JFK to Rome, and return from London, back to New York. I must say, I was happily surprised by their seats, service, meals and overall experience. Punctual, comfortable and smooth, despite a lightning struck our aircraft Boeing 676-400, just as we were taking off London Heathrow, which caused quite a scene and noise onboard. The incident was clarified by the Captain, not as quick as the entire crowd would have liked but comforting. The highlights were: Seat was very comfortable, full flat 180º bed, BusinessElite seats that cradle you from head to toe. If you are traveling solo, I like the concept of single window seats. Meals, celebrity chef and Napa tastemaker Michael Chiarello, were quite good and in perfect portions, with a nice selection of wines. Services was impeccable and very polite throughout the entire flight. Downfalls to me were: The entertainment system was not operating correctly, at least at my seat, which made watching the movies, rather unpleasant throughout the seven hours flight. Noise-canceling headsets could be improved. Amenity Kit is basic. Bathrooms are small for a Business Cabin.
Checkin IN at JFK New York was nothing to be mentioned other than as most other airlines you are granted PRIORITY Access through security points. In London Heathrow, you get access to a separate private check in area, were the entire process is easy and seamless. As for the lounges, when flying BusinessElite, you get access to the Delta Sky Lounge in New York, and the SkyTeam shared lounge in Heathrow. Note that flying BusinessElite, you are not allowed to bring any companions, only if you have a high status on their Frequent Flyer Program or you hold a Platinum of higher AmericanExpress card. The lounge in New York was way too overcrowded, so we decided to leave, being most seats taken and almost no food left. The lounge at Heathrow was much more enjoyable, featuring two levels, and the tranquility you would expect from a lounge.
Fly in a flat-bed seat and sink into complete relaxation with full 180º recline. Speaking of full, you’ll also enjoy a full-size pillow, direct aisle access, more privacy and oversized personal entertainment screens. Stay productive, stay entertained or stay rested — the choice is yours. It’s nice knowing it’s all right there when you need it. Each flat-bed seat is outfitted with an electrical outlet and USB port, so you can keep your electronics powered up.
I must point out the excellent Lost & Found service by Delta Airlines. One of the members of our group, lost his phone on his flight from New York to London. A week after, when checking in, he was taken to the Lost & Found area, and his phone was there waiting for him, in a plastic bag, identified by date, flight number and seat. I must be fully honest, and say that I was not expecting much from an US carrier, as mentioned above, I was greatly and happily surprised by Delta Airlines International. CM @ Carlos Melia Recommends
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